We really hope that you love your Djerf Avenue items as much as we do. But if for some reason, you would like to make a return, please read the following return policy before you proceed.

Returns must be done within 14 calendar days of receiving the order. As a customer you have a right of withdrawal for 14 days after receipt of the goods, according to the Distance and Home Sales Contracts Act (2005: 59). In case of dispute, we promise to comply with the recommendations of the Swedish Complaints Board.

The returned clothing must be unused with the safety tags on and intact within the original packaging to be eligible for return. Items that are used, damaged, soiled or in any way altered, may be rejected and returned back to the customer.

Any returned beauty products must be unused and intact within the original packaging to be eligible for return.

Your right to withdrawal does not apply in relation to such products that have been produced according to your special requirements, e.g. products with a customized variation, print, or sewing made on your request, such as personalized monograms or additional laces, nor to products that cannot be returned due to health or hygiene reasons (e.g face masks or underwear).

If you order a product that was purchased to receive a free item and wish to return the purchased item within the 14-day return period, you must also return the free item that came with the order.

Please read more about how to return your order under "How to make a return".

If you've received an incorrect or damaged item, please read "How to make a claim".